Training Hospitality
Type: Physical participationIt is of course important that players or guests play safely and responsibly, but it is just as important that they feel safe, heard and respected.
In this way we not only ensure a safe casino environment, but also a pleasant place to which players or guests are happy to return.
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Target audience:
Employees of (online) casinos
Previous education requirements:
Basic addiction prevention course must be completed
Level:
MBO and/or HBO level
Course duration:
One course day from 10:00 AM to 5:00 PM.
Attendees:
Maximum 12
Study load:
7 training hours and 3 hours of preparation/reflection
Study material:
E-reader and e-learning, printed material is also handed out during the training.
Assessment:
The trainer assesses the participants on the aspects of attitude, motivation and behavior. The participant must obtain at least a passing grade on all components.
Certificate:
After completion you will receive a certificate for the employee.
- Training game explanation. See “training game explanation”
- Experience and needs of different types of guests;
- Communicate hospitably;
- Setting boundaries hospitably;
- Verbal and non-verbal communication;
- Attuning to the wishes and needs of guests;
- Practical skills regarding serving and serving;
- Practice with the training actor;
- Objectives of the conflict management training.
This course is tailor-made. The working method therefore depends on the chosen composition of the course.
In this course, the trainer often works together with a training actor and involves presentations, debates, testing, conversation simulations and working in subgroups.
Curious about the options?
Tailored to your wishes
Every casino is unique, and so are the employees. Our strength is tailoring to your wishes, so that training is always tailor-made if desired.
We also offer seminars or expert meetings.
Curious about the possibilities? Contact us via the contact form.